Payment:

We take all forms of credit cards via PayPal. If paying by check, please make your payment out to EMFA Ltd. Purchases over $15,000 must be made via bank wire transfer. Please contact us to make arrangements. 

Packing:

We strive to make our packaging efficient, archival, and durable.  From our choices of materials to the conditions of travel, we do our best to anticipate and prevent avoidable damage to your purchase. Our prints are packed using a three-layered approach – first, an archival paper folder layer; second, a water barrier with polyethylene plastic; and third, a rigid outer shell using 300lb heavy duty cardboard specifically designed for the shipment of fine art prints. 

Shipping:

Our default method of shipping is FedEx-3day service for domestic packages within the contiguous US. We use the USPS for Alaska, Hawaii and US territories as well as international destinations.  We can accommodate requests for other carriers when the need arises.

Returns:

Collecting Japanese Prints is committed to offering you the highest quality artwork at the best possible price. We go to great lengths to photograph and describe the condition of each piece as accurately as possible. To ensure your satisfaction, we offer a 5 day return policy from the day the work arrives. Returns are not accepted for any reason after this 5 day period. In the event of a return, artwork must arrive in the same condition as it was sold. Our return policy excludes works that are paid over a month’s time or longer. Shipping is not refundable and we are not responsible for return shipping/packing and insurance.

Privacy:

Protecting your privacy is very important to Collecting Japanese Prints. We have adopted the following policies to safeguard your personal information and are committed to protecting its confidentiality. We will limit the collection and use of personal information to what is necessary to administer our business, provide you with the highest quality service, and offer you opportunities we think will be of interest. We never disclose sell, rent or transmit personal information to other organizations. As such, we are GDPR compliant.

Basic Statement:

Collecting Japanese Prints collects personal information from our visitors on a voluntary basis only. Personal information may include name, title, company, address, phone number, e-mail address, etc. The individual information we collect is used only by Collecting Japanese Prints to process orders which have been placed by our customers.

Collection and Use:

Our web server tracks and collects general information about the visits to our web site. For example, we compile statistics that show the daily numbers of visitors to our site, the daily requests we receive for particular files, the types of browsers visitors use, the visitors' domain names, and what countries those requests come from.
 

The data you voluntarily provide helps us to customize our web site to better meet your needs, therefore we may request and store the following types of specific information: your name, company name, street address, telephone numbers and e-mail addresses. Collecting Japanese Prints may also retain electronic communications you send to our customer service representatives or webmaster. These may be shared only within Collecting Japanese Prints as a means to continually improve customer service.

Storage, Safety and Security:

All personal information you provide to Collecting Japanese Prints is secured on our server with restricted access. Collecting Japanese Prints reserves the right to use agents, who are bound by strict confidentiality guidelines, to perform storage and processing functions. Only designated employees or agents who need to carry out legitimate business functions are permitted to view your personal data. Employees or agents who violate Collecting Japanese Prints privacy policies are subject to disciplinary actions, up to and including termination.

Disclosure:

Because Collecting Japanese Prints considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings.